Digital Print Operator and Customer Service in KINGSGROVE, New South Wales

Snap Kingsgrove is seeking an experienced and motivated person with excellent communication and customer service skills plus a sound knowledge of the entire printing process. This position will be the first point of contact for customers and will be responsible for answering customer queries, quoting, follow up and for digital print production. The position requires a good knowledge of the operation of Digital Printers and an understanding of Digital and Wide Format digital machines. Previous experience using Xerox machines would be an advantage.
Duties include:
Answering the phones, emails, understanding customer needs, generating quotes and follow up.
Ensuring that all opportunities are pursued and converted to sales.
Ensuring that the jobs are done on time and accurately.
Digital print production.
Assisting with finishing as required.
Ideally the successful candidate must possess the following requirements:
Have at least 2 years experience in the print industry.
Must demonstrate strong customer service, phone manner and email correspondence skills
Comprehensive understanding of digital and 4 colour process and spot colour print processes.
Must be fluent in spoken and written English.
Strong attention to detail and good work ethic.
Excellent time management and organisational skills, with an ability to work on multiple tasks at once.
Team player with a mature & willing to learn attitude.
Applicants will need to be able to liaise with print suppliers as well as problem solve and recommend solutions to clients print needs. Reliability and print knowledge are very important. The role also requires effective management of the production work flow schedule, ensuring timely delivery from art approval to dispatch.
If you believe you are the right candidate for this role please forward your resume to: san******@******.au + click to reveal